Yes. Haunted Fest tickets have been officially sold through both Big Tickets and Universe. Tickets purchased through either platform are valid and will be accepted at the event.

Yes. Both Big Tickets and Universe tickets will scan at Haunted Fest. If you purchased an official ticket through either platform, simply have your ticket and QR code ready when you arrive.

Yes. Big Tickets purchases are fully valid Haunted Fest tickets. You do not need to exchange your ticket or purchase another ticket through Universe.

Yes. Universe tickets are official Haunted Fest tickets and will scan normally at the event.

GA (General Admission) tickets are sold exclusively through Universe. If you are purchasing a new GA ticket for Haunted Fest, you will need to purchase it through Universe.

No. GA tickets provide General Admission access to Haunted Fest but do not include access to the VIP amenities at Park Tavern.

If you would like access to the VIP areas and amenities at Park Tavern, you must have an eligible VIP ticket.

Yes. If you purchased a VIP ticket through Big Tickets, your ticket grants you VIP access to Park Tavern, including the applicable VIP areas and amenities.

Yes. Universe VIP tickets also grant access to the VIP areas and amenities at Park Tavern.

No. Both Big Tickets VIP and Universe VIP tickets provide VIP access to Park Tavern. The ticketing platform you purchased through does not affect your VIP access.

No. You only need one valid Haunted Fest ticket. You do not need to purchase tickets through both platforms.

Please have your ticket and QR code ready on your phone before reaching the entrance. Both Big Tickets and Universe QR codes will scan at check-in.

No. Your ticket is valid as-is. Both platforms have been used for official Haunted Fest ticket sales, and both ticket types will scan at the event.

If you have a ticket-specific issue, please have your order confirmation, ticketing platform (Big Tickets or Universe), and purchaser name available when contacting the Haunted Fest team so we can assist you as quickly as possible.